You will receive an email notification and a tracking number as soon as your order is shipped. You can track your order on the websites of our partner carriers, namely Colissimo, Mondial Relay, and Chronopost.

Exchanging or returning an order is a legitimate right in any online commercial transaction. You have the right to return an order within 14 working days.

If your package has been lost in transit, please contact us. We will do our best to help you locate it. However, once the order has been delivered to the address provided, we cannot be held responsible for lost or stolen packages.

We apologize for this error! Please contact us as soon as possible by email with your order number and a photo of the item received. We will quickly find a solution to resend you the correct product.